Red Flag Rules

A federal law commonly called “Red Flag Rules” mandates that utilities take steps to verify consumer identity for certain account requests. The purpose of the law is to prevent identity theft. Specifically this means you will be required to state your name and a PIN number, or show government-issued ID for some requests such as: new service/change of service requests, conservation loans, reconnections and others. These procedures will help protect your identity. For more information about the law, please call 1-800-788-7784 or 218-456-2139.