Welcome to Your Cooperative
Red River Valley Co-op Power is ready to provide information on a variety of topics related to your electric service. Download and peruse our member pamphlet to learn more. If you don’t find what you are looking for please contact us at 1-800-788-7784.
Rates current as of January 01, 2017
|Single-phase / Residential||Residential Off-Peak||Three-phase General|
|Facility Charge||$36||$3.25||$51-62 per meter|
|Demand Charge||NA||NA||Applies in some rate classes|
All electric bills are issued on or before the 7th of each month and are due by the 21st of each month. Electric bills are sent through the mail or paid for automatically if the member chooses to enroll in our Auto-Pay program.
If not paid or postmarked before the 21st of the following month, a late charge of $2 or 1.5 percent of the monthly balance (whichever is greater) will be added.
A bill that is not paid by the due date shown on the bill shall be considered a delinquent bill. A Reminder/Final Notice message will print on the following month’s bill. Failure to pay a delinquent bill by the specified date on the final notice may result in disconnection of service.
If a member cannot pay a delinquent bill by the specified date on the final notice may result in disconnection of service. If a member cannot pay a delinquent bill, he/she shall notify the cooperative immediately. We will attempt to work out a payment plan or explain other forms of public assistance. Failure to agree on a suitable payment plan or qualify for public assistance may result in disconnection of service.
If it becomes necessary to make a collection trip to the member’s home during regular working hours, a collection charge of $75 for each account will be added to the amount due.
If the collection trip results in disconnection of the electric service, another $75 fee for each account is charged to have the service reconnected during working hours or $150 after working hours (8 a.m. to 3:30 p.m.)
It is the member’s responsibility to contact the cooperative to make payment arrangements on past due accounts prior to the disconnect date.
Cold Weather Disconnect Law
The Cold Weather Law, Section 216B.097 of the Public Utilities Act, provides that, a cooperative electric association must not disconnect the utility service of a residential customer during the period between Oct. 15 and April 15 if the disconnection affects the primary heat source for the residential unit when the following conditions are met:
Disconnection would occur during the period between Oct. 15 and April 15.
The household income of the customer is at or below 50 percent of the state median household income. Income may be verified on forms provided by the co-op or by the local energy assistance provider. A customer meets the income requirement if the customer receives energy assistance or other type of public assistance that uses an income eligibility threshold set at or below 50 percent of the state median household income.
A customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household.
A customer receives from the co-op referrals to energy assistance, weatherization, conservation or other programs likely to reduce the customer’s energy bills.
The purpose of this notice is to inform you of your rights and responsibilities under the Cold Weather Law. These rights and responsibilities are designed to help you meet winter utility bills. If you choose not to assert your right or choose not to enter into a mutually acceptable payment schedule, your service may be disconnected.
If you need help paying your heat or electric bills, you may qualify for state or federal fuel assistance. For complete qualification and application information, contact your local county social service office or community/citizen’s action council.
For west Polk County and all of Norman County, call Tri-Valley Opportunity Council of Crookston at 1-800-584-7020. For Clay County, call West Central Minnesota Communities Action Inc. at 1-800-492-4805.
Your cooperative recognizes there are various reasons for reconnecting or disconnecting electric service. A reasonable charge will be assessed to reflect the cost and purpose of the request.
Members may request disconnection of service for safety reason on their premises. There will be no charge for such disconnection if Red River Valley Co-op Power is notified of the request at least one day in advance and the service is disconnect and reconnected the same day during regular working hours.
There will be no charge for disconnection of service due to hazardous conditions.
Members wishing to retire a service no longer needed may do so with no further charges provided they sign a retirement of electric service agreement. A monthly minimum charge will be charged to all idle services if the member does not sign the agreement.
There is no charge for reconnecting an existing service if done during the same working day as the disconnect and when the disconnection was requested to facilitate safe working conditions. The cooperative must be notified of this at least one day in advance.
There will be a reconnection charge of $75 plus all amounts due on the account to reconnect a service that was disconnected at the member’s request if the disconnection period exceeds more than one regular working day. The reconnection charge for any service reconnected outside of the regular working hours shall be $150.
For safety reasons, reconnection of service will only be done during daylight hours.
There is no charge to reconnect a service disconnected for hazardous reasons.
If a member is disconnected for non-payment, he/she must pay the collection charge, reconnection fee, amount due on account, plus a security deposit may be assessed, before the service is reconnected.
Security lights are available to all Red River Valley Co-op Power members. The kilowatt-hours used to operate a security light are not metered, but have a flat monthly rate. The 48-watt high LED security lights are automatically on from dusk to dawn. There are two options available for members:
- Standard Yard Light
- $8.00 per month
- Decorative Post Light
- $9.50 per month.
- Security Parking Light
- $14.50 per month.
To inquire about security light options, please contact the Engineering Department.
Transformer poles, meter loops, wires and breaker panels – who is responsible for what? When storms damage equipment or when you are planning new construction, it’s good to know who is responsible for maintenance and repairs on your electric service.
Overhead electric service
Red River Valley Co-op Power is responsible for:
Wires from the transformer to the meter pole and electrical connections on those wires.
The meter pole, guy wires, ground wire and ground rod.
Members are responsible for:
The meter loop, including the meter socket.
Fuse and/or breaker panels including disconnect switches.
Wires leaving from the meter pole to services at other locations/buildings and connections for those wires.
Underground electric service
Red River Valley Co-op Power is responsible for:
Wires running from the transformer to the meter location and the connections.
Members are responsible for:
Wires running from the meter location to other locations and those connections.
Any disconnect switches, fuse panels or breaker panels at the meter.
The meter socket and mounting panel.
If you have questions about your electric service responsibilities, please call during business hours and ask for Engineering
We know there are many aspects to building electric service on the consumer side which require consulting with the utility, whether it be electric service for large motor loads, metering sockets, grade level transfer switches and more. The Contractor Guide is designed to help answer those questions and provide you with contacts should you require more information. Some of the topics in the guide include:
Ripple control guidelines
Grand level transfer switches and soft start equipment for grain drying and more.
Red River Valley Co-op Power also has many incentives available to members who install qualifying energy efficient items in their home or business. For a complete list of qualifiying items and criteria, please visit Rebates.
Cool stuff to say about the Member Pamphlet.
Reduce the monthly hassle with automatic bill pay. You no longer have to write a monthly check for electricity when you sign up to pay your electric bill automatically from your checking or savings account.
This is a free service. To sign up for direct payment download and fill out the authorization form. Then, return that form to our office along with a voided check or savings deposit slip.
Your payment will be automatically made for you on the 21st. If the 21st falls on a weekend or holiday, the payment will be made on the previous business day. You will continue to receive your monthly statement, indicating the amount that will be withdrawn from your account.
Cool stuff to say about Electric Heating Today.
If you are having difficulty paying your electric bills during winter months when kilowatt usage is higher, or if you wish to budget your monthly electric bill, why not consider the Budget Payment Plan. Using the budget plan, you will accumulate credit during the spring and summer months to offset the higher bills that you may incur during the fall and winter.
The plan works best when started in the spring in order to build up a large enough reserve (credit) to carry you through the winter. If needed, the monthly budget payment can be adjusted up or down during the year.
If you are interested in this program, please call our office for more information. Combine budget billing with the automatic payment plan and know exactly how much will be deducted from your bank account each month. To join Budget Billing fill out and print the form below.