In accordance with Federal civil rights law and USDA civil rights regulations/policies, USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity/expression, sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal/retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA; not all bases apply to all programs; remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language) should contact the responsible Agency or USDA TARGET Center at (202)720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at http://www.ascr.usda.gov/complaint_ filing_cust.html and at any USDA office or write a letter addressed to USDA and provide all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: firstname.lastname@example.org. USDA is an equal opportunity provider, employer, and lender.
Red River Valley Co-op Power takes the privacy of its members seriously. Both Red River Valley Co-op Power’s website and affiliated website are encrypted. Your cooperative does not give out personal data to third parties without your consent. There is a confidentiality agreement in place between Red River Valley Co-op Power and NISC, the owner of SmartHub.
In related data-privacy matters, your cooperative follows federal Red Flag Rules. Information regarding Red Flag Rules can be obtained on our website or by calling 218-456-2139.
A federal law commonly called “Red Flag Rules” mandates that utilities take steps to verify consumer identity for certain account requests. The purpose of the law is to prevent identity theft. Specifically this means you will be required to state your name and a PIN number, or show government-issued ID for some requests such as: new service/change of service requests, conservation loans, reconnections and others. These procedures will help protect your identity. For more information about the law, please call 1-800-788-7784 or 218-456-2139.